Privacy policy

Last updated: November 2, 2026

International Veterinary Marketing Ltd. (“IVM Ltd – Canada”, “IVM”, “we”) is based in Saskatoon, Saskatchewan. This policy explains how we handle personal information collected through this website, in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

We collect only the information you choose to send us through our contact, quote, sample and distributor forms: your name and email address and, if you provide them, your phone number, company, country, professional role, the products you are interested in and your message.

Like most websites, our hosting provider automatically records basic technical information (such as IP address, browser type and the pages requested) to keep the website secure and running.

How we use it

• To answer your request and send you the information you asked for.
• To follow up on your request.
• To protect the website against misuse and spam.
• To meet our legal obligations.

We do not sell personal information. We do not use it for other purposes without your consent, unless the law requires or permits it.

Emails from IVM

We send commercial electronic messages only as permitted by Canada’s Anti-Spam Legislation (CASL). Each message identifies IVM and includes a simple way to unsubscribe. You can also unsubscribe at any time by writing to info@ivm-ca.com.

Sharing

We may share your information with:

• an authorised IVM distributor serving your region, when that is needed to answer your request;
• service providers that help us run this website and our email (such as web hosting and email services), who may use it only to provide those services to us;
• public authorities, when the law requires it.

Storage outside Canada

Our service providers may store or process information outside Canada. Information held in another country is subject to the laws of that country and may be accessible to its authorities.

Cookies

This website does not use advertising or tracking cookies. It only uses cookies that are needed for it to work, such as keeping authorised staff signed in to the site administration.

Retention and safeguards

We keep personal information only as long as needed for the purposes described above or as required by law, and then delete it or make it anonymous. We use reasonable safeguards appropriate to the sensitivity of the information; however, no transmission over the internet or electronic storage is completely secure.

Your rights

You may ask to access or correct the personal information we hold about you, or withdraw your consent, subject to legal or contractual restrictions. If you withdraw your consent, we may not be able to answer your request. Send your request to info@ivm-ca.com; we may need to confirm your identity before responding.

Contact and complaints

Questions or concerns about this policy can be sent to info@ivm-ca.com. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Changes to this policy

We may update this policy from time to time. The current version is always posted on this page with its date.